I think I may have a virus, what do I need to do?

1. Do you have anti-virus software on your computer? Yes - Move on to step two                     No - You need to buy anti-virus software for your computer Recommended software:                         Norton Antivirus                         McAfee Antivirus

2. Is your anti-virus software up to date? Yes - Move on to step three No- You need to update your anti-virus software Note: The anti-virus software that comes with your new computer is usually a 90 day free trial; you must then purchase the software package from the software company. Also, each subscription is valid for one year, after which you must renew.

3. You need to run a virus scan to check for viruses. Yes - my software found a virus. Follow the steps provided by the anti-virus software to remove the virus off of your computer No - my software did not find the virus. Move on to step four

4. You need to boot into save mode and run a virus scan         -  Turn the PC on         -  Tap the F8 key about once a second as the PC boots up         -  You should keep tapping F8 until a menu comes up         -  Choose the safe mode with networking options         -  If you are asked to select your operating system, select it Once you are in safe mode you need to run a virus scan just as you would in normal mode. Yes - my software found a virus. Follow the steps provided by the anti-virus software to remove the virus off of your computer No - you do not have a virus

Note: You may have adware or spyware hiding on your computer.            If you would like to learn more adware or spyware.